Other Services

Designs and Commissions

For forty five years Orlando have been designing and creating pieces of jewellery to meet and reflect the needs of our clients. When the occasion demands a unique piece of jewellery our experienced designers are at hand to ensure the highest levels of customer satisfaction are achieved and craftsmen are at your service. If you have a specific idea as to your requirements write a description, draw a sketch or bring photographs of examples to help us create your ideal piece to the highest standards. See the bespoke design page for further information


Can be carried out on most items of jewellery. Our comprehensive repair service includes: Ring sizings, stone replacements, complete new ring mounts, half ring shanks and three quarter ring shanks, solders to broken chains, new chain clasps, claws checked and retipped, stone repolishing, metal polishing and re plating all to the highest standards of British craftsmanship.

Insurance Claims

Orlando can guide you step by step through your insurance claim – from providing an estimate through to carrying out a repair, finding a replacement item or a complete remake of your lost item

Jewellery Re-design

If you have an item of jewellery which is looking dated or you are no longer happy with, Orlando offers a redesign service. We can run you through alternatives, show you examples of designs and create some sketches for you. If you have a specific idea as to your requirements write a description, create a sketch or provide photographs.

Diamond Merchant

We can supply loose Diamonds in whatever cut, carat weight, colour and clarity you desire. Orlando offers an extensive range of gemstones and we are able to source precious and semi-precious stones at your request as required. See the 4 C’s chart

Safety Checks

All jewellery can be checked for safety. Worn or damaged items can be checked for loose stones, worn claws or shanks on rings, clasps etc. Jewellery should always be removed at night to reduce the rate of wear.


Loose gemstone beads – faceted, tumbled and round; Pearls – dyed or in natural colours, in a variety of shapes and sizes; gold clasps and beads are all available to select from to make a personal piece of contemporary gemstone jewellery to suite your taste and budget. Most gemstone beads can be sourced to meet requirements.


The re-threading of Pearl necklaces/bracelets are undertaken, some of which are carried out on the premises – expect 10 days for repair completion. Threaded jewellery should be restrung every 18 months or 6 months if worn on a daily basis. Loose gemstone beads and pearls are sold on the premises which can be added to a necklace or bracelet to give it a new look or add where Pearls/beads are lost. Staff are trained in design and are on hand to offer ideas and advice for redesigns.


Seal cutting and hand engraving only offered on items supplied by Orlando.


Antique and second hand jewellery can be repaired and restored to its original splendour.

Professional Cleaning and Polishing

Orlando has the latest technology for cleaning and polishing jewellery, including a Steam Cleaner and an Ultra Sonic machine. Polishing can be undertaken to remove heavier pitting on metals.

Gem Testing

All gems and Pearls can be tested by Orlando to determine their authenticity. Many can be determined on the premises and others require laboratory testing. Diamonds can be authenticated on the premises however the certification of a Diamonds colour and clarity requires sending it to a recognised laboratory. Orlando is a registered member of the G.A.G.T.L – The Gemmological Association and Gem testing Laboratory of Great Britain Charges for testing vary, contact us for further details.

Growing Diamonds

Orlando offers to take in smaller Diamonds in part exchange for buying larger Diamonds, a service Orlando calls ‘Growing Diamonds’. For example a Diamond ring could be taken in part exchange for a pendant with a larger carat Diamond.


Items may be taken on a Sale Or Return basis. A minimum price is agreed for the seller and Orlando will make their margin above the agreed figure. VAT is only chargeable on the Orlando margin as long as the customer is responsible for insurance, which Orlando can arrange.


Second hand and antique jewellery may be bought, depending on quality and demand. Items on occasion may be bought for their scrap weight value. Gift Presentation – Every purchase made from Orlando online or from the shop will be presented in our elegant Orlando boxes and presentation cases. We are also happy to gift wrap for any occasion.